At AusDive Guide, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you:

• Register for an account
• Sign up for our newsletter
• Contact us through our contact form
• Participate in surveys or promotions
• Submit diving reviews or testimonials

The types of information we may collect include:

• Personal identification information (name, email address, phone number)
• Diving certification details
• Diving experience level
• Preferences for diving locations and activities
• Payment information when purchasing guides or booking services

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages you view and links you click
• Time spent on pages
• Device information
• Referral source

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Personalize your experience and deliver content relevant to your interests
• Send you marketing communications about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with our legal obligations

Information Sharing and Disclosure

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Preference Cookies: Enable the website to remember your preferences.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to enable publishers to display relevant advertisements.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to object to processing of your personal information
• The right to request restriction of processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the contact information provided below.

Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

AusDive Guide
42 Esplanade, Cairns City QLD 4870, Australia
Email: [email protected]
Phone: +61 7 4031 5755